Return Refund and Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel their product(s) and request a refund from us. Our policy for the cancellation and refund will be as follows:

• Cancellation policyCustomer can initiate the cancellation request within 24hrs of ordering the product or prior to the dispatch of order, whichever is earlier. Payment will be refunded to the original mode of payment depending upon the payment method only if the item has not been dispatched from our warehouse/factory. Else, refund will be generated after deduction of freight & the item is returned by our logistic partners.

For cancellations, please contact us via contact us link.

Return and refund policy

The return of mattress other than 100 Nights Trial Offer is under warranty policy, i.e., Mattress will be returned under the condition of sagging, shrinkage or deformity of over 1.5 inches only. Softness is not considered as a factor for return.

Refund amount of mattress will be calculated under pro-rated policy.

Example: Mattress worth Rs 15,000/- with warranty of 10 years is returned after 7 years. Then the refund amount will be: Rs 15,000/10 years *3 years(Remaining period) = Rs 4,500/- At restoria, we assure you about the quality and safety of all products shipped. But still, unfortunately, if you have received a damaged product by any chance, feel free to email us at [email protected] or call us 1800-419-8868 and our team will arrange a replacement for you.

F&Q :

• What is the return policy? How is the refund processed?After receipt of product’s return, you need to share your official email address and bank account details on [email protected] after verifying the account details, you will receive a refund initiation confirmation and you will receive the amount back in your account within 5 working days.
• What is the duration for placing the 100 Nights return request?One needs to place a return request within the 100-days of purchase if your order qualify for 100 nights trial. Note, custom size orders do not cover under this policy.
• Do i have to pay anything to return my mattress?Customer is provided with hassle free 30 days where it will be returned without any charges. Post that, there will be a nominal freight charges to be paid by customer.
• What documents should i keep handy for returning the mattress?Shipping labels & manifest will be provided by the company to be pasted on packing material sent to customer. Make sure you click multiple images of returned product to avoid any issues later.
• What should i do if the refund amount is incorrect?In case of any discrepancy with your refund amount, please contact us at [email protected] with a copy of your invoice. Our customer care team will be happy to help you.
• My trial period has ended. Can i still return the product?Sorry, once the trial period is over, you cannot return the mattress.
• How long does the return process take?Our team will contact you within 24-48 working hours of you placing return request. Refunds will be made to the customer bank account provided on our official email id [email protected], within 5 working days of receiving the return item.
• My mode of payment was cash on delivery. How do i get a refund?We will refund the amount directly to your bank account. Just send us the bank account details on our official mail id [email protected], and we will initiate the refund on that account within 5 working days.
• What happens to the returned mattress?At restoria, we never sell returned products. Each one of our customers always receives freshly made brand new mattresses. The returned mattresses are either disposed or donated.
• Is the trial period also valid if i buy on amazon/flipkart or any other
  e-commerce platform?Sorry, but the trial period is only valid for products bought through our website directly. Even if you have purchased on one of the marketplaces, in case of any concern, please feel free to reach out to us. We are always available to help you in the best possible manner.
• What if no defect(s) is found on inspection?If no defect is found on inspection, the same mattress will be returned. But the freight will be chargeable.